Help & FAQs
Shipping/Order
Is shipping free?
No. Scotia Kelp guarantees a 58% discount on all shipping within the Atlantic provinces and a 68% discount in all of Canada outside of the Atlantic provinces. Shipping costs will vary depending on where you're located.
Does Scotia Kelp Products ship internationally?
Yes. International shipping is available with Scotia Kelp Products! Additional shipping costs will be included depending on your location.
How do I track my order?
An order tracking number is provided upon ordering with instructions.
My order didn't come.
If you don't receive your order within 5-10 business days upon purchasing please navigate to "Contact Us" on the bottom of this page, to enter your details.
My order is missing an item.
If you're missing an item from your purchase please navigate to the bottom of this page and click "Contact Us" then enter your details.
Returns
Return policy
Returns are applicable within 30 days for full money back with proof of receipt. We do not compensate for returns shipping costs.
Refund policy
Scotia Kelp Products offers a full money back guarantee within 30 days of product purchase. We do not cover the return shipping fees, but our shipping rates still apply.
I want to cancel my order.
Order cancellation is only eligible within 2 hours of the order being placed. AFTER 2 hours the order will be processed for shipping.
Product/Ingredients
Why is kelp good for you?
Kelp contains a huge range of micro- and macronutrients and trace elements. These include calcium, magnesium, potassium, zinc, iron, and iodine, omega 3 and 6, the compounds fucoidan and humectin, as well as vitamins such as A, C, E and B complex.
What are the benefits of kelp?
Kelp is naturally nourishing, soothing, and moisturizing. With regular use, it can help to improve skin elasticity, help reduce irritation, and speed healing. Kelp-based plant food can also support plant health and help improve soil nutrition.
Can you use our kelp extracts daily?
- For plant owners we recommend using our plant food with your regular watering schedule.
- We recommend applying our Natural Full Body Spray daily (if you have thyroid issues, consult your healthcare practitioner before using our products)(Kelp contains natural iodine).
- We recommend applying our pet mist to the entire coat once daily, with a second localized application for cuts, scrapes, and other problem areas (our pet mist is not recommended for cats with a history of thyroid issues. Consult your vet before using).
How is kelp harvested?
During storms and rough weather, kelp detaches from the underwater beds where it grows and is deposited onshore. We collect the storm-tossed kelp by hand. This allows us to collect plenty of fresh, high quality kelp without disturbing the kelp beds.
What is the difference between kelp and seaweed?
"Seaweed" is a general term that can be used to describe thousands of different species of marine algae. Sea kelp is officially designated as one type of brown seaweed.
Are Scotia Kelp Products tested on animals?
Our pet spray was tested on the owners personal animals once the formulation was complete. Our products are non-toxic, and tests were completed to ensure product efficacy only.
Are Scotia Kelp Products vegan?
Yes, Scotia Kelp products are vegan. All of our sprays are entirely plant-based.
Are Scotia Kelp Products gluten-free?
Yes, our products are gluten-free.